Welcome to Magnolia, a local flower boutique in Netanya, Israel. By placing an order on flowers-magnolia.com or using our services, you agree to the terms below. Israeli consumer protection law applies to purchases made through our store.
1. Orders & payment
- All orders are subject to acceptance and product availability.
- Prices are shown in Israeli shekels (₪) and include VAT unless stated otherwise.
- We accept payment by credit card and other methods shown at checkout. Your order is confirmed after successful payment.
- Please check the delivery address, date, recipient name, and phone number before completing your order.
2. Fresh flowers, plants & substitutions
- Flowers and plants are natural products. Colour, size, and bloom stage may vary by season and daily supply.
- If a specific flower or plant is unavailable, we may substitute a similar item of equal or greater value while keeping the same style and price level. We will try to contact you for significant changes when possible.
- Product photos are representative; the finished bouquet or arrangement may differ slightly.
3. Delivery in Israel
- We deliver across Israel. Same-day delivery in Netanya and nearby areas depends on order time and courier availability (see Delivery).
- Delivery to other cities usually takes 1–3 business days. Stated times are estimates, not guarantees.
- Traffic, weather, Shabbat, Israeli national holidays, and peak dates may affect delivery — please order in advance.
- Orders from abroad are delivered only within Israel to the address you provide.
- If the recipient is unavailable or contact details are incorrect, we are not responsible for a failed delivery. A re-delivery fee may apply.
4. Cancellations & changes
- Contact us as soon as possible if you need to cancel or change an order: olga@flowers-magnolia.com or WhatsApp +972-52-538-8181.
- Orders that have already been prepared or dispatched may not be cancelled. A partial refund or store credit may be offered at our discretion.
- Changes to delivery date or address may be possible before dispatch, subject to availability.
5. Returns, refunds & complaints
- Due to the perishable nature of fresh flowers and plants, returns are generally not accepted once delivery is completed.
- If your order arrives damaged, wilted, or incorrect, contact us within 24 hours with photos. We will review the case and offer a replacement, partial refund, or store credit where appropriate.
- Non-perishable gift items may be returned only if unused and in original packaging, in accordance with Israeli law.
- For return requests, see our Returns page or contact support.
6. Gift cards
Gift cards are sold subject to their stated terms. They are non-refundable unless required by law. Contact us via WhatsApp to purchase a gift card.
7. Privacy
We process personal data in accordance with our Privacy Policy and Israeli privacy law.
8. Alcohol in gift sets (18+)
Some gift baskets may include alcohol. Such products are sold and delivered only to adults aged 18 and over. Valid ID may be required upon delivery. We do not sell or deliver alcohol to minors. Please drink responsibly.
9. Limitation of liability
To the extent permitted by Israeli law, Magnolia is not liable for indirect losses arising from delivery delays, natural variations in flowers, or circumstances beyond our reasonable control. Nothing in these terms limits your statutory rights as a consumer.
10. Changes & contact
We may update these terms from time to time. The current version is always published on this page.
Magnolia — Smilanski St 10, Netanya, Israel
Email: olga@flowers-magnolia.com · WhatsApp: +972-52-538-8181